Welcome to the MCTC Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is designated a unique ticket number & will be assigned to the correct department that can meet your needs.

Mountwest departments that utilize the Support Center:

  • IT Help Desk
  • Physical Plant & Maintenance 

All users that submit a ticket can track the status and all responses within the system. A valid email address and working phone number are required to submit a ticket so that our team members can contact you if necessary.

***Please be aware that all support for Blackboard & Online Learning has moved. You can reach the new Blackboard Support Site by visiting https://mctclms.edusupportcenter.com/shp/mctclms/home

Hours of Operation

If contacting the IT Help Desk, our hours of operation are:

  • Monday-Thursday, 8:00am to 6:00pm
  • Friday, 8:00am to 4:30pm 

You can visit our new location on the 1st floor of main campus within the One-Stop area, or by phone by calling 304-710-3470. Calls received after business hours will be returned the following business day.