Welcome to the MCTC Customer Service Site
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Important Information from Information Services:
As a matter of College Policy Information Services cannot provide account assistance to any person other than the student to whom the account record is named. We realize individual students have a variety of needs that may make such requests difficult to make for themselves; we are still unable to assist a spouse, parent, or any other person other than the student. A signed FERPA does not entitle a designated individual to have access to students account information or make requests on their behalf.
Information Services requires a Student Release form to be signed and on record with the IT Manager, for more information you may contact the Help Desk.
MCTC Information Services wants to remind you we will NEVER request that you send confidential information such as your Username and Passowrd to us via e-mail. All official Information Services e-mail will be accompanied by a signature identifying the sender as a member of our staff with their title and a phone number to call to verify their identity.
The Information Services Help Desk is staffed Monday through Wednesday from 8:00 a.m. to 6:00 p.m. and 8:00 a.m. to 5:30 p.m. on Thursday. The help desk may be reached by e-mail at: firstname.lastname@example.org or by phone by calling 304-710-3470.Calls and e-mail received after our business hours will be returned the following business day.