Welcome to the MCTC Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is designated a unique ticket number & will be assigned to the correct department that can meet your needs.
Mountwest departments that utilize the Support Center:
- Blackboard & Online Learning (Academic Affairs)
- Information Technology Help Desk
- Physical Plant & Maintenance
All users that submit a ticket can track the status and all responses within the system. A valid email address and working phone number are required to submit a ticket so that our team members can contact you if necessary.
Hours of Operation - Blackboard and Online Learning
If contacting support for Blackboard & Online Learning, hours of operation are during regular Mountwest business hours, Monday-Thursday, 8:00am to 6:00pm.
Users can reach out directly via email to onlinelearning@marshall.edu or by phone by calling 304-696-7117.
Hours of Operation - Information Technology Help Desk
If contacting the IT Help Desk, our hours of operation are:
- Monday-Thursday, 8:00am to 6:00pm
- Friday, 8:00am to 4:30pm
You can visit our us on the 1st floor of main campus within the One-Stop area, or by phone by calling 304-710-3470. Calls received after business hours will be returned the following business day.